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Direct Order FAQs
Direct Order FAQs
Q: My order was cancelled. Should I reorder my items?
A: If you receive an email that your order was cancelled, please don't place your order again. This will just lead to a duplicate order that will also be cancelled.
If your order is cancelled, we recommend that you purchase your items separately, then submit them for reimbursement. That'll guarantee that you don't have to wait for these issues to be resolved to receive your items.
Q: Should I log into my personal or business Amazon account to place a direct order?
A: Nope, there's no need to log into your own Amazon account to place a direct order.
After you click the Start Shopping on Amazon button, you'll be taken to Amazon already logged in with an OpenEd account.
Q: Can I cancel a single item in my order?
A: If your order is still pending (meaning that it hasn't been approved yet), you can absolutely cancel a single item from your order!
Either email us at help@opened.co, or use the convo icon in the bottom right corner of the OpenEd platform to start a live chat with one of our support agents; we'll help you cancel your item.
Q: What happens if one item in my order is rejected or out of stock?
A: No worries! Our team can partially fulfill your order so that you get all of the other items that weren't rejected or out of stock.
Q: Is the price that I see for an item when I check out fixed?
A: Unfortunately, since Amazon and Rainbow Resource's prices often fluctuate, we can't guarantee that the exact price you see when you check out is exactly what the price will be when our team processes your order.
Frequently Asked Questions
What should I do if my direct order gets cancelled?
Don't place the order again as this will create a duplicate that will also be cancelled. Instead, purchase items separately and submit them for reimbursement to guarantee you receive them without waiting for issues to be resolved.
Do I need to log into my Amazon account for direct orders?
No, you don't need to log into your personal or business Amazon account. When you click 'Start Shopping on Amazon', you'll be automatically logged in with an OpenEd account.
Can I cancel just one item from my direct order?
Yes, if your order is still pending (not yet approved), you can cancel individual items. Contact support at help@opened.co or use the live chat feature in the OpenEd platform.
What happens if an item in my order is out of stock?
The OpenEd team can partially fulfill your order, so you'll still receive all other items that weren't rejected or out of stock.
Are the prices I see at checkout guaranteed to be final?
No, prices aren't guaranteed because Amazon and Rainbow Resource prices fluctuate. The final price may differ from what you see at checkout when the order is processed.