Getting Started (RISE Online Academy)

Program Structure

Each school day, your student will join a live instruction video call with their homeroom teacher via Class for Zoom. Students will spend no more than two hours per day in live lessons.

At the beginning of the school year, you and your student will both receive the link for this daily session by email. (The link will remain the same for all of your student's daily sessions.)

Your student will receive this link to their RISE email address.

What's my student's email address?

Typically, your email address will be your student's first name and last name, separated by a period, followed by @riseonlinestudent.org.

For example, if your student's name were Jane Doe, their email address would be jane.doe@riseonlinestudent.org.

Go to gmail.com to enter your RISE student email address and password.

What if I have trouble logging into my student's email address?

If you have any problems logging in, please reach out to our support team at (844)562-8606; press 2 for tech support.

How can my student access their coursework through Clever?

Watch this short walkthrough video on how your student can access and submit their coursework through Clever!

How can I view my student's assignments, monitor their grades, and read the feedback that their teacher is leaving?

Create a Parent Observer account in Canvas, our Learning Management System! Here's a list of resources on how to get started.

Flex Fridays

Each Friday, RISE Online Academy offers fun virtual events and other activities to help students connect with each other.

Students can move between breakout rooms to try out different activities (like LEGO building, pet show and tell, a paper airplane challenge – just to name a few!).

Your student will be expected to join these Flex Friday sessions with their teacher. You'll receive the link to join through your student's email.

Flex Fridays will replace the thirty-minute live instruction session for the day – your student won't be expected to join any other sessions.

Getting Support

At RISE, we want families to feel supported every step of the way. Below are the main ways you can get help with general questions, technical issues, coursework, and more.

1. General Questions

For general program questions, please email us at: rise@opened.co

2. Live Drop-In Office Hours

Families are welcome to join our live office hours for quick help and answers.

• When: Tuesdays and Thursdays, 11:00 AM – 12:00 PM (CT)
• Where: Join Office Hours via Google Meet

No appointment is needed—just drop in during the scheduled time.

3. Technical Support

If you experience laptop or technical issues, please call our support team:

📞 (844) 562-8606 – Press 2 for Tech Support

4. Clever Login Support

For help logging into Clever, please email: software@opened.co

5. Coursework Questions

If you have questions about your student's coursework, assignments, or daily learning activities, please reach out directly to your student's homeroom teacher.